Shipping Policy

 

At Thread Armours, every product is made to order and crafted specifically according to the product, size, design, customization, and specifications selected or approved by the customer.

Because our products are made individually for each order, production time is separate from shipping transit time. Please review the information below before placing your order.

1. ORDER PROCESSING & PRODUCTION

Production begins after:

• Payment has been successfully received;
• The order details have been reviewed;
• Required measurements or customization information have been provided; and
• Any necessary design details have been finalized.

Estimated Production Times

Standard Custom Orders: 10–15 business days
Bulk Orders: 15–20 business days
Wholesale & Large-Volume Orders: Production timeline provided at the time of quotation

These are estimated production timelines and may vary depending on customization complexity, order quantity, material availability, design requirements, and other manufacturing factors.

For custom orders requiring additional information or customer approval, production may be delayed until the required information or approval is received.

2. SHIPPING & ESTIMATED DELIVERY TIMES

Once your order has completed production, it will be prepared for shipment and handed to the applicable shipping carrier.

United States, United Kingdom, Canada & Australia

Express Shipping: Approximately 7–15 business days
Standard Shipping: Approximately 10–20 business days

Delivery estimates begin after the order has completed production and has been dispatched.

Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, local delivery services, public holidays, peak shipping periods, weather, and other circumstances beyond our reasonable control.

Production time and shipping time should not be combined when estimating your total order timeframe.

For example, a standard custom order may require 10–15 business days for production followed by the applicable shipping transit time.

3. SHIPPING CONFIRMATION & TRACKING

Once your order has been dispatched, we will send a shipping confirmation to the email address provided during checkout.

Where tracking is available, the email will include your tracking number and relevant tracking information.

Please allow some time for the carrier's tracking system to update after the shipment has been handed over to the carrier.

4. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

• Full name
• Street address
• Apartment, suite, or unit number
• City
• State/province/region
• Postal/ZIP code
• Country
• Phone number, where required

Thread Armours is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error after placing your order, contact us immediately at support@threadarmours.com.

We cannot guarantee that an address can be changed after an order has entered production or been dispatched.

5. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Thread Armours does not control customs authorities, customs assessments, import regulations, or customs processing times.

Customers are responsible for ensuring that products ordered from Thread Armours can legally be imported into their destination country.

6. LOST SHIPMENTS

If your tracking information indicates that a package is delayed, missing, or potentially lost in transit, please contact us at support@threadarmours.com.

Please provide:

• Your order number
• Tracking number
• Shipping address
• Any relevant information regarding the shipment

We may contact the shipping carrier and initiate an investigation where appropriate.

A shipment is not considered lost solely because it is delayed. Carrier investigations may require additional time before a shipment can be officially classified as lost.

7. DAMAGED SHIPMENTS

Please inspect your package and product as soon as possible after delivery.

If your order arrives visibly damaged or the product appears to have been damaged during transit, please contact us at support@threadarmours.com as soon as possible.

To help us investigate the issue, please provide:

• Your order number
• Clear photographs of the package
• Clear photographs or video of the damaged product
• Photographs of the shipping label
• A description of the damage

Please retain the original packaging until the issue has been reviewed, as the shipping carrier may require it during an investigation.

8. DELIVERY DELAYS

Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Thread Armours is not responsible for delays caused by circumstances outside our reasonable control, including:

• Shipping carrier delays
• Customs processing
• Import inspections
• Weather conditions
• Natural disasters
• Public holidays
• Peak-season shipping volumes
• Strikes or labor disruptions
• Transportation interruptions
• Government restrictions
• Incorrect or incomplete shipping information
• Other events beyond our reasonable control

A shipping delay does not automatically qualify an order for cancellation or refund.

If your shipment appears unusually delayed, please contact support@threadarmours.com and our team will assist with the available carrier investigation.

9. DELIVERY ATTEMPTS & UNCLAIMED PACKAGES

Customers are responsible for accepting delivery and responding to delivery notices from the shipping carrier where required.

If a package is returned to Thread Armours because of:

• An incorrect or incomplete address;
• Failure to accept delivery;
• Failure to collect the package;
• Refusal of delivery; or
• Failure to pay applicable customs or import charges,

additional shipping or handling charges may apply if the package needs to be reshipped.

Because Thread Armours products are made to order, returned or unclaimed packages do not automatically qualify for a refund.

Please contact support@threadarmours.com if you believe your package is being returned so we can review the situation.

10. MULTIPLE-ITEM ORDERS

If an order contains multiple products, items may be shipped together or separately depending on production completion, product availability, packaging requirements, and shipping logistics.

If items are shipped separately, you may receive separate tracking information.

11. ADDRESS CHANGES AFTER ORDERING

If you need to change your shipping address, contact us immediately at:

support@threadarmours.com

We will make reasonable efforts to accommodate address-change requests before the order is dispatched.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed. Any carrier fees associated with an approved address change or reshipment may be the customer's responsibility.

12. SHIPPING RESTRICTIONS

Some products or destinations may be subject to shipping restrictions, import regulations, or carrier limitations.

If we are unable to ship an order to the selected destination, we may contact you to discuss available options or cancel the affected order and issue any applicable refund.

13. ORDER SUPPORT

For any questions regarding production, shipping, tracking, delivery delays, lost packages, damaged shipments, or address changes, please contact:

Thread Armours
Email: support@threadarmours.com

Please include your order number whenever contacting us so we can assist you as quickly as possible.

Thread Armours — Wear the Legend.