Thread Armours Return & Refund Policy

At Thread Armours, every order is made to order specifically for you. Because our products are produced according to the selected design, size, specifications, or customization, we do not accept returns, exchanges, or cancellations for change of mind, incorrect size selection, or other personal preferences.

We carefully review and produce each order according to the details provided at checkout.

Defective, Damaged, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives defective, damaged, or incorrect, please contact us at support@threadarmours.com as soon as possible.

To help us resolve the issue quickly, please include:

• Your order number
• A clear description of the issue
• Clear photos or videos showing the defect, damage, or incorrect item
• Any other relevant information requested by our support team

Our team will review the issue and, where appropriate, work with you to provide a suitable resolution.

Lost Orders

If your order is lost during shipping or delivery, please contact us at support@threadarmours.com with your order number and tracking information.

We will review the shipment status and work with the applicable shipping carrier to investigate the issue and determine the appropriate resolution.

Made-to-Order Products

Because each Thread Armours product is made to order, we cannot accept returns or exchanges simply because you changed your mind, ordered the wrong size, no longer want the item, or do not like the item after production.

Please carefully review your selected size, design, customization details, and order information before completing your purchase.

For custom orders, customers are responsible for providing accurate measurements and customization information. If you need assistance before placing an order, please contact us at support@threadarmours.com.

Order Cancellations

Once an order has entered production, it generally cannot be cancelled because materials and production work may already have been committed specifically to your order.

If you need to request a cancellation, contact us as soon as possible at support@threadarmours.com. Cancellation requests are not guaranteed and will depend on whether production has started.

Exchanges

We do not offer standard exchanges because our products are made to order.

If you believe you received a defective, damaged, or incorrect item, please contact support@threadarmours.com so our team can review the issue and determine the appropriate solution.

Refunds

Because our products are made to order, refunds are not provided for change of mind, incorrect size selection, personal preference, or other reasons unrelated to a product defect, damage, incorrect item, or verified shipping loss.

If an issue with your order is confirmed by our support team and a refund is determined to be appropriate, the refund will be processed to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Contact Us

For any questions regarding defects, damaged items, incorrect orders, lost shipments, cancellations, or other order-related concerns, please contact:

Email: support@threadarmours.com

Please include your order number whenever contacting us so we can assist you as quickly as possible.

Thread Armours — Wear The Legend